EOI - Support Officer - Education Systems Management

Do you have strong customer service skills and the ability to learn quickly? Education Systems Management is looking for someone to provide support and solve issues for our customers across enterprise applications including OneSchool, OneSchool Finance, QParents and QTeachers, as well as any future departmental applications. The ideal candidate will show initiative and be proactive in their approach to their own learning and development, with the ability to quickly upskill, understand and support these applications.

Does this sound like you? Apply today!

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

About the Department of Education

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

About the Role

Responsibilities include:

• Apply your knowledge and expertise and use analytical and problem-solving skills to resolve incidents and respond to requests for advice and support by speaking with clients and responding in writing where appropriate.
• Actively participate in meetings, teamwork and activities and through cooperation and collaboration, understand and support the objectives and goals of the team and Education Systems Management.
• Monitor incident queues and incoming requests to ensure incidents and support requests are efficiently prioritised and dealt with in a timely manner.
• Develop, review and edit Knowledge Base Articles (KBAs) and other supporting materials.
• Work collaboratively to analyse trends in support requests and incident data and report on findings to the team.

Please view the Role Description for a full list of responsibilities.

Benefits

• Once independently operating, enjoy a flexible role with the possibility of working remotely (by negotiation with your supervisor).
• Support schools in delivering results and helping to realise the potential of every student.
• Work with a passionate and supportive team whilst you expand your knowledge in application support.

Interested? To Apply: 

• Attach a brief resume (no more than two pages) including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a brief response (no more than two pages) outlining your suitability for the role addressing the role description and the about the vacancy in the job advertisement

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applicants need to be a current Queensland Government employee to be eligible to apply.

Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.